Skip to main content
Open Safety Global Open Safety Ltd

Warranty, Service & Returns

Future-Proof: Free Lifetime Safety Upgrades

Open Safety Equipment Ltd, ("OSEL") strives to achieve the highest levels of safety across all its products and maintains a programme of research and engineering development with that purpose. When improvements in materials, design or technology are found, that improve the safety of the product, an upgrade free of charge will be issued to the buyer of this equipment.

This guarantee is valid for the lifetime of the equipment, and may be transferred with the equipment if it is sold.

This upgrade policy does not include upgrades that are not primarily of a safety nature, such as upgrades to add features, or to improve features for reasons other than safety.

Our Limited Lifetime Warranty on our Rebreathers

OSEL warrants that its products are free from defects in material and workmanship under use in accord with the User Manual. OSEL shall, at its sole discretion, repair or replace any parts free of charge in the event of any part being found defective for the rated service life of the product for rebreathers and for one year for other products.

Warranty Limitations

  • This warranty constitutes the sole and exclusive remedy available to the purchaser
  • Does not cover losses incurred as a result of damage to property or persons
  • User waives all right to damages, consequential, liquidated or otherwise
  • Excludes damage from transportation, negligence, or failure to follow instructions
  • Excludes normal wear and tear, theft, fire, accidents, vandalism, or war

Warranty Claim Process

The purchaser shall inform OSEL of the defect by email without delay, and in any event, within three months of discovering the defect. The notice must include:

  1. The product in question (model, serial number)
  2. Specification of the defect as accurately as possible
  3. The circumstances in which the defect was detected

Important Safety Notice

Diving is a highly hazardous activity. The user is responsible for performing risk assessment of all operations and taking all necessary risk mitigation measures. See our Terms and Conditions of Sale for further information on the user's obligations to manage dive risks.

Service

OSEL offers factory service of any of its products at 4% of the current list price of that product plus shipping.

Returns

Contact OSEL before returning any product for a returns number, and instructions on packing and customs declaration.

Important: The customer is responsible for all taxes, duties or demurrage costs that arise from a failure to follow the customs declaration process advised by OSEL.

Contact for Warranty & Returns

For all warranty claims, service requests, or return authorizations:

support@opensafetyglobal.com